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title: "Using call disposition in workflows"
canonical: "https://funnelflare-engagement-center.refined.site/space/ADVANCEDFIREBUILDINGSTRATEGIES/170197090/Using%20call%20disposition%20in%20workflows"
format: markdown
---
Often we are faced with steps in a sequence where we need to wait for something to happen that cannot be directly attributed to the current sequence context. For example, if we are waiting for a call disposition. Thus we have introduced a 'wait for next' workflow decision.

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This decision is designed to look for prospect activities that happen **after** the contact enters the wait state. Thus you can look query for a specific history type, wait for this to happen, and the prospect will move through the 'true' path.  In the case of call disposition, we are looking for the outcome of a completed call task:

 

![image]()

 

If the contact activity is detected within the defined wait time period, we are often interested in some attribute of the detected activity. Thus you can use the contact history query: **Most Recent = true**

![image]()

 

The above example would check to see if the most recent task outcome for this contact was 'Left Voicemail'. Make sure you are using **global context** if the history item cannot be associated with the campaign directly.