---
title: "Porting Numbers Away From FunnelFLARE"
canonical: "https://funnelflare-engagement-center.refined.site/space/ADVANCEDFIREBUILDINGSTRATEGIES/170131855/Porting%20Numbers%20Away%20From%20FunnelFLARE"
format: markdown
---
When there is a request from a client to port out/away numbers, be sure that there is a ticket or you will need to start a ticket. The ticket is our way of knowing that the client is giving permission for us to release numbers and which numbers are to be ported out.

**Steps:**

1. Advise the client that they need to contact the new provider to begin the port request/process
  1. Client Success will need to send a note on the Slack Sales Channel to the Account Manager and include the NPS (Number Port Specialist) that the client is requesting to port out numbers
    1. Be sure to include the name of the client and the client ID in the slack message
    2. When a client requests to port out/away numbers from FunnelFLARE, it's an indication that they may be cancelling their account
  2. The client's new provider will reach out to our provider regarding the request
    1. Our provider will then reach out to our Development Team who needs to approve the release of the numbers
    2. Client Success should have a Zendesk ticket with the client
      1. To give permission to release the numbers
      2. The list of numbers that we have permission to release
      3. Advise the client that FunnelFLARE has no control over the timeline to complete the number port; they would need to contact the new provider for that information

**NOTE**: If the request is related to an account cancellation, Client Success will need to advise the client that the account will stay active until the new provider has completed the number port out/away from FunnelFLARE.

**See**: [SOP-E001 - Number Porting](https://docs.google.com/document/d/1gZPpQPBsivuIQp2VwvZ0M9y7Kc15CBomlSgWZXj3zZM/edit)